Can Sprint Be Trusted to Deliver HTC EVO 4G Android 2.2 Froyo Update?

We published a report yesterday that confirmed HTC’s desire to bring Android 2.2 Froyo update to HTC EVO 4G. It wasn’t meant to be a surprise, but it showed us that HTC was actively working to deliver an update to the hottest Android handset in the market currently. With how Sprint, or HTC, has handled the situation recently with the HTC Hero Android 2.1 update, could it be trusted to deliver the update on time?

We believe so. Sprint understands the negative publicity it has gotten with consistent delays to the HTC Hero update. Chances are it wouldn’t want to repeat the same mistake and set a precedence for lack of updates on time. It also wouldn’t want to annoy consumers who are actively thinking about the HTC EVO 4G. After all, if you can’t deliver the update to the latest Android handset, how can anyone trust the company to support its devices as they age? Sprint, again, wouldn’t want be in that boat.

The carrier knows it has lost trust with its customers, and it needs to earn its goodwill back. The only way to do that is to satisfy HTC EVO 4G users and release the update as soon as possible. We have faith in the company, and we hope it doesn’t disappoint us. Do you trust Sprint to deliver this time? Sound off in the comments below and let us know.

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  • LSUFAN
    I pre-ordered at best buy, but I think I'll wait until an actual release of 2.2 before I buy it. I'll hold onto my iPhone for now and wait for OS 4.0. They should've made sure the EVO was going to roll out with 2.2. FAIL!!!!!
  • Steve
    All the complaining. This is a smart phone. It will get 2.2. It may not be as fast as we like but it will get it. All the griping about the hotspot fee and teathering is getting old. If you dont like the 29.99 fee to use the hotspot feature then get a 3g 4g modem and pay for it. Its a service that is provided, how would feel if it was your business and all your customers were wanting you to give them free merchandise or service. Ive been with Sprint since 2000 when sevice was good and bad, now the best Ive seen. Just get over it, if you dont like the 10. data fee, 30. hotspot fee, worried about not getting 2.2 update maybe you should get a JitterBug.
  • The reason why everyone is complaining is because they might not be connecting third-party devices to their EVO 4G, and yet, for the few times when they really need to, they might have to shell out $29.99/month for the privilege. It's a little extreme. That's what has everyone so up in arms over the pricing issue.
  • Austin
    Sprint screwed the teahering feature up in 2.1. so im assuming they will fo the EVO. However for USB Teathering dowanlod EasyTeather, Works well. However with the teathering software bug in Hero 1.5 i got a little bit better speed. Non the less, I think HTC will leave their past behind them and realse the updates on time.
  • You're right. Sprint will most likely disable tethering. We just did a story on that:

    http://www.cooltechzone.com/20...
  • Darwin
    I am a Sprint Premier customer with the Evo 4g on order. If Sprint tries to game us by delaying a 2.2 update they will loose me as a customer. Disabling tethering will be even worse. We will know soon as 2.2 and the Evo 4G will be released at the same time.
  • A lot of people would echo your thoughts.
  • I don't understand why Sprint is getting the blame for the Hero update, (it's not like they made the device) when they said for a while they were waiting on HTC... Yet, Verizon Droid Eris users had to wait just as long...and no one's blaming Verizon??? Even the Droid 2.1 update took awhile to roll out, and it's not running Sense UI. Sounds, like the typical...Sprint's stucked in the past so it must be their fault. AT&T just started selling their 1st android device (Backflip?) and (N1 users get it directly from Google, which sends the Android updates to N1 users first), so let's see how they manage OS updates before praising them. ... And honestly, why would a company trying to make money want to include a feature such as tethering in the OS update, when they're promoting their 4G network and hotspot feature? That's just like AT&T with the Palm Pre Plus, Mobile Hot Spot apps not available... Verizon included it..planned on charging people to use it... it didn't sell well, now they're giving it for free. They (Verizon/ATT) charge $30 for data plans, so they're making money anyway; hotspot added or not... Sprint charges $10 extra bc the phone will use lots of data and people expect to get even more (like free tethering supported by the carrier) than they already get from any other carrier for less money than any carrier can offer? Less than 5% of Evo owners will root their phones and figure out how to get free tethering anyway...those same users will probly update their device to the latest leaked update before it's released
  • 1. The reason why everyone is blaming Sprint, from what I know, is because Sprint failed to communicate effectively.

    2. We aren't blaming Sprint for trying to make money. Smartphones are the new money making powerhouse for carriers these days. We're bummed out that we have to pay $10/monthly for a feature that we could otherwise get for free, thanks to Android 2.2 Froyo. Nobody wants to pay any more than they have to. That's all.
  • Chts
    The tethering features in 2.2 can be controlled/locked by the carrier. The only phone so far that seems to have this feature unlocked is the Nexus One. But, be careful N1 users. Every carrier except Sprint has a 5GB cap.

    About the update for Hero/Eris. Android 1.5 to 2.1 was a big leap, Android has changed significantly since 2.0. This is probably why it took so long, especially with slow processors on these devices. I expect 2.2 update to happen in under 3 months for the EVO. The jump from 2.1 and 2.2 isn't as drastic. Thats my opinion.
  • I would still consider 3 months to be way too long, but I'm a reasonable person, so I'll let it slide. With the custom interface and a slew of hoops that HTC/Sprint might have to jump through, I suppose I understand.
  • Sam H.
    i sure hope they'll have the 2.2 android. if so i'll switch carriers and buy the evo 4g no question.
  • They will get the Android 2.2 update. It's just a question of when.
  • Damian
    Well i dont have or havent had a android phone before but have heard of the tardiness of these updates. I am currently thinking of getting the phone, constently checking different websites and forums about the EVO.
    If anyone knows anything or any websites that has alot of info on it that would be great if you can let me know.
  • You can keep checking in with us. We'd be sure to keep you updated on the latest. :)
  • well root the EVO and u wont have to wait on sprint easy as that
  • That's another good option.
  • Sprint FAILED
    NO! Sprint failed to deliver the HTC Hero update in a reasonable time frame AND more importantly FAILED to keep their loyal customers up-to-date and reasonably informed. Sprint expects their customers to keep their accounts up-to-date so then why can't Sprint do the same for its customers. Sprint will have to show me they learned from their latest debacle.
  • I concur.
  • Jason D.
    Hesse won't let us down. I will go as far as putting a window of 8 weeks until the update release. Top tier phone, top tier manufacturer and a struggling 3rd place carrier. There is too much buzz about this phone and the new 4G network to drop the ball on this one. Sprint will be under looking glass for some time to come, and will likely make concessions to keep the momentum. Palm wasn't the solution, but Android and reasonable "all you can eat" plans could be the right combination for Sprint.
  • Let's hope Sprint shares your view. It would certainly help with their reputation.
  • Michael C. Dowd
    I'm currently using the Instinct. I don't do a lot with it, but then again it doesn't so a lot. I've heard complaints about Sprint but have never had a problem myself. Although I was sold the Instinct as thought it was sprint's version of an iphone...pshw! That being said it was a Radio Shack employee telling me such and me at the time a naive consumer. I have an EVO preordered and can't wait. I feel like so many people want their device to be so above and beyond. Calm down. It doesn't have to give you a hand job out of the box. From what I gather from hands on reviews and stated tech specs, the EVO is quite a nice little piece of smartphone wonder, and yes better than the current iphone. As far as the new iphone..it will be nice, user friendly, and trendy...they'be one the name war. Good for them. Will it run Flash? Even the Evo running 2.1 will have some flash. And back to what this whole thing was about.. YES YES 1000x YES. The EVO WILL get a 2.2 update. I can't reasonably believe that Sprint would release the sharpest phone to date and then not do one more and make it untouchable. As far as the tethering goes. It won't matter. Even with 2.1 you can still use apps or hack it and make it work. Maybe not up to 8 devices but still..come on!!!! How many of you need to run 8 laptops off a damn phone? Haha. Ok..my 2 cents. Peace.
  • PhoneDawg
    I'm with you on this. I, too, was silly enough to think that the Instinct was an iPhone killer. Ugh. Bunk. Not even close, and the promised ongoing updates pretty much ended a few months into the thing. And when my employer moved to Exchange 2007 things got really bad (phone and customer service). I was SO ready to dump them until ... well ... the EVO. But, I need 2.2 for the Microsoft Exchange features (calendar is a must). It's a matter of how long I can wait and whether I'll jump to the iPhone HD ...
  • James R
    Does it really matter if Spring issues an official update? The phone has been rooted before it's even released, HTC has already released the ROM. How long do you think it will take xda-developers to start making custom Froyo ROMs for the EVO? One week, two weeks? Not to mention that they gave the device out to developers at Google I/O, so you know this phone is going to have just as many people tinkering with it as the original G1 and the MyTouch3G.
    The fact that you can load custom ROMs, for me, is probably the biggest selling point about Android in general. Which makes all the carrier update waiting seem like a moot point to me.
  • I see what you're saying, but you're forgetting that a lot of people aren't comfortable with rooting their own phone, especially if it can permanently damage the device. That's why there's such a big hoopla on carriers releasing timely updates.
  • Don
    I am sure they are learning. Question is do they care enough? Once we are suckered in for the phone it does not matter. Because I am stuck with them for 2 years regardless of how unhappy I am with updates.
  • That would be a very shortsighted view on their part if they think they can get subscribers locked in and won't have to worry about losing them for at least 2 years. I suppose that's why their quarterly churn rate is so high. They need to have a long-term view on their users and be respectful to maintain longstanding relationship with them.
  • Don
    ha yeah exactly.
  • Kent
    There is a lot about this phone that I am really liking, but the real selling points, 4G ( I live in NYC and we are not scheduled for coverage in 2010) and Flash 10.1 (when???) are off in the future. I already have my gift card from Radio Shack, so June 4th is possible for me, but the $10 a month for something that doesn't exist and with FROYO maybe coming soon, maybe not, I don't know. My Palm Pre may be (relatively) slow, but it fits in my shirt pocket, docks with iTunes (I never updated iTunes), costs $69.95+ a month, and gets the same 4G coverage here in the NorthEast as the EVO. And it's paid for.
  • castlerock611
    Your misinformed,we are scheduled for 4g in the new york metro area this year.
  • Bleeding edge technology is never cheap. ;)
  • smotrs
    Sprint failed on the Instinct, they failed on the Diamond, they failed on the TouchPro, they failed on the Hero, not to mention various other phones. What makes you think they have learned their lesson new?
  • breethingmartyr
    the instinct failed the instinct and the diamond and the touch pro both sucked. did u guys not realize that they were terrible. im not a sprint fanboy. my favorite carrier is verizon but their phones dont meet up to my standards. i believe that sprint will and very much need to make this phone succeed because they are running out of fans. i just truly hope that this will work because im totally in love with the evo 4g.
  • HTC Incredible doesn't meet your standard? ;)
  • Because logically how could Sprint ruin a phone that's so much in demand and annoy users. They have got to learn their lesson. How dense could one company be? I'm obviously an optimist.
  • smotrs
    I'm optimistic as well, that's why I pre-ordered mine through Best Buy.
  • Hopefully, it works out for you this time. We're all keeping an eye on Sprint, I'm sure.
  • BigRig313
    Sprint and trust does not ring well together. Ive had plenty of ups and downs over the past 8 years with Sprint and know that if they can make a buck whether or not it satisfies customers they will. However I am impressed that they would allow android at all seeing as there's so much FREE content that Sprint would love to charge you for, they know customers would drop like flies if they didn't. 10 days and counting!
  • breethingmartyr
    ok guys listen up. for an all data plan and 450 minutes plus any carrier free dialing, what is there to complain about? does not apple make new phones rather than just updating their software? is the iphone 3g not able to take video but they made a whole new one just to charge u extra for it? why complain? buy the 4gt evo and enjoy the phone. when they release 2.2 ,then u will get it. or go to at&t and pay out ur butt for crappier service.
  • wasd
    I could care less about tethering I just want my new Evo 4g to run smoother then 2.1! Release it already!
  • You're going to have to wait for a while, unfortunately.
  • Jahnile
    Hellz no, when it comes to sprint seeing is believing
  • Their history would certainly depict that.
  • Neil
    I think one key factoring that most are missing is the role that HTC plays in issuing the updates for their phones. Especially when it comes to the Android platform. I read numerous articles about the Nexus One and the Motorola Droid being the first phones to receive the 2.2 update. With the other HTC Android devices such as the Incredible and the EVO being next up. I believe this is because these devices use HTC's sense UI in conjunction with the latest version of the Android. Which in affect, takes HTC longer to push out the updates because it has to create a custom Sense UI for the new version of Android. Just a thought.
  • That's a plausible argument. I can see how that plays out. Makes it more difficult for HTC to release updates faster. Good point.
  • p.hoov
    i currently have a blackberry tour which i upgraded on my own to OS 5.0. i did this upgrade easily three months before it was offered by sprint, so i am a little worried. the fact is if they are charging 30 dollars to use the mobile hotspot feature they aren't going to allow droid 2.2 until they have that auto feature blocked. which is kinda sad because people who know computers can follow a webisode to root their droid and do it for free anyway. sprint is doing some good things recently with price and phones lets hope they don't forget who keeps them in shoes, the consumer, and they release froyo asap!
  • Raymond
    Can you please explain to me what you are referring to when you state that you can follow a webisode to root their droid and do it for free. I am getting the Evo and do not understand all of this talk about that and tethering service. thank you
  • That's what I was thinking, too. They may very well block tethering to continue charging $30/month for hotspot.
  • Can Sprint Be Trusted to Deliver any phone updates? Good question.
    I'm pretty disappointed in Sprint's Blackberry updates, they still haven't put out a decent 5.0 for the Tour a year after it's release.
    The Hero update fiasco has certainly cooled my jets on the EVO.
    With more super phones getting ready to drop this summer I think I'll hold off to see if Sprint can get a working 2.2 Android out for the EVO.
  • Devon
    How exactly did they "fail" with the Hero? Sprint published an extremely vague date of the 1st half of 2010. They delivered.

    All of the other dates were "leaked" or "speculated" upon by other sources.

    We have both the Hero and the Moment on our plan. I watched anxiously for an "official" communication from Sprint and never saw one word from them indicating anything different than the originally established timing.

    I know, it is easier to hit a target when you put out a 6-plus month window on your delivery. Should Sprint have delivered sooner? - - YES. But to look at it as a Sprint fiasco is simply letting the speculators and the perpetuators of rumor off the hook. It is those people that we should be holding accountable for the hysteria that they truly caused.
  • I suppose that's giving Sprint the benefit of the doubt, but lack of communication despite all the rumors and pushing users to the edge before issuing an update isn't exactly how most companies deal with such issues. Sprint could've done a better job, and you're right - a 6-month window for an update release is too long to work with.
  • bill
    I do have my reservations on the update. They need to have this updates in the works. Especially since there is talk about Android 2.3 Gingerbread....
  • Your reservations are understood.
  • Its hard to say. I worked with Sprint last year at Radio Shack in Texas and I have to say they were the least accommodating of all the carriers. They canceled their stage shows when they had say 10 people in the audience. I have decided to give sprint a try again. I was with them 10+ years ago when they announced digital pcs service in colorado. Service was horrible so i switched. I am primarily switching because of cost savings over at&t (i for the record love at&t regardless of what the masses say…i don't have dropped calls, however, their pricing is too high) I will be saving an average of $600 a year for service so we shall see if they can be trusted to deliver the Froyo update. I hope past business is not an indicator of future performance on sprints part, if so, I will go back to at&t.
  • Em
    I was the same way about Sprint in the past. Now I am an extremely satisfied customer! My bet is, you won't be disappointed this time around. I have called customer service a few times and was shocked at how helpful they were being. They actually cared about my issue. Seems rare in this day in age.
  • $600 is quite a bit of money to save a year. You're right, AT&T is expensive.
  • Dr. Evil Genius
    I think Sprint will either try to sweep the update under the rug or gimp the update to prevent tethering in order to sell the $30/mo hotspot feature.

    It would be fair to allow the update as-is in light of the fact that many people will be paying 4G money for 3G service for the foreseeable future.
  • You know, that's a good point. I wonder how tethering would play into the whole $30/month hotspot feature. Sprint could disable that feature, perhaps?
  • Chts
    When Froyo Android 2.2 was released, Google made a point of saying that carriers will be able to control or lock this feature. This allows Verizon perhaps to offer the service on the incredible, while charging users for the tethering service. Sprint will either lock the feature, or HTC will you the native hotspot/tethering features which Sprint can control and charge for.
  • True. Makes sense.
  • Bob Smith
    Incase you missed it (you did) the hotspot in 2.2 can be disabled by carriers. It can also be an add on charge...hmmm....sounds familiar. ;)
  • Well, of course. That's the "beauty" of Android. Carriers can disable a good majority of the features. Perhaps that's why it takes so long to release updates?
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