Several weeks ago, we did a review on Thermalright’s
SLK-947U HSF. Although we had no problems with the product itself
but we discovered misleading and unclear information regarding
the product on Thermalright’s website. Below is a quote
from our SLK-947U HSF that will refresh regarding our concerns:
We are done with the overall conclusion of
the heatsink but we have yet to tackle some really important issues
that concerned us in numerous ways. We have already discussed
the importance of an installation guide with this heatsink so
we won’t be staying into that matter for much longer. Even
though there was no installation guide provided with the heatsink
we expected to see the steps on the website for both processors
regardless the difference in installation steps. The comment (Specs
subject to change without notice) was also very disturbing. Any
reputable company such as Thermalright should not post something
on their website to mislead their customers or to raise questions
in their mind regarding the company. The part we don’t understand
is that how can a company change the specs of a product without
revising it? Another thing was the information regarding the fan.
Thermalright claims to include a fan with their SLK-947U heatsink
and yet we didn’t receive one. If Thermalright didn’t
included a fan with our sample then we don’t mind updating
this review after we receive some answers from Thermalright but
if Thermalright failed to include a fan with other orders then
it becomes a serious issue and is something we should really be
concerned about in the future. We will try our best to get answers
from Thermalright regarding the misleading information found on
their website. The wrong information on Thermalright’s website
will hurt their reputation in the near future and will cause buyers
to loose trust in them.
As promised above, we decided to further investigate
our concerns. We sent an email to Thermalright regarding the issues
we encountered right after we published the review. We received
no response from Thermalright for about a week. Then we sent another
email to Thermalright and finally got a response from one of their
marketing specialists. He informed us that our email had been
forwarded to their review specialist and assured us that we will
get a reply from him (review specialist) as soon as he gets done
analyzing our concerns and our review. After couple weeks, around
midnight we finally received Thermalright’s official reply
regarding the company’s website and our questions.
According to Jim Wei, Thermalright’s representative,
our email raised in-depth discussions with their Artists, R&D
Engineers, and Marketing Specialists regarding the questions we
raised in our review.
First thing we want to state isn’t necessary
but Thermalright provided us with a thorough answer so we decided
to include it in this article. If you have read our review, you
might have noticed the dry packaging it came in. It wasn’t
very impressive at all. After Jim Wei’s discussion with
their company artists and packaging staff, he told us that they
would try their best to redesign product packages in the future
and would also make the shipping box strong enough to prevent
the product from getting damaged even if dropped from 5 Ft. or
below.
